OFFER FOR THE PROVISION OF SERVICES
THE CABINETT ATELIER
1. Definitions
1.1. "Client", "you" and "your" means you, the purchaser of any Services.
1.2. "Service", "services" means any repair, upcycling and redesign services provided through the Website mycabinett.com.
1.3. "Tailor", "tailors" means the team of specialists providing repair, upcycling and redesign services.
1.4. "Studio" means the place where our tailors fulfil client orders.
1.5. "Website" means the website and service booking platform of The Cabinett.
1.6. "Delivery Partner" means a third-party company that collects and delivers your items to and from our Studio.
2. Client and The Cabinett Atelier
2.1. By selecting services on the website mycabinett.com, you enter into a direct agreement with The Cabinett. We bear full responsibility for the receipt, execution and quality of the services provided.
2.2. In some cases, we may engage external specialists for services we cannot perform ourselves. We take full responsibility for the quality of the work, and you will be duly protected, just as when ordering services performed by our own tailors.
3. Delivery
3.1. The client sends their items at their own expense at the rates of transport companies. Delivery is carried out by our partners: Nova Poshta or Ukr Poshta. We are not liable for damage or loss of items when ordering delivery through the above-mentioned companies.
3.2. The client may arrange delivery by a personal assistant of The Cabinett within Kyiv only. This option is available for an additional fee. When items are delivered by our assistant, The Cabinett Atelier bears full responsibility for the safe keeping and delivery of items to the studio.
3.3. The Cabinett tailors work exclusively with clean, well-kept items. Upon receipt of items in a condition unsuitable for work, we will send photo and video documentation of the soiling/damage upon receipt and offer you two options: 1 – Prior cleaning of your items in The Cabinett's own steam cabinet in compliance with all care instructions on the manufacturer's label. 2 – Return of the item to the client at the client's expense. Both options require an additional payment, which will be determined individually and agreed with the client in advance.
3.4. If you have chosen delivery by The Cabinett's assistant in Kyiv but were not present at the time of delivery, a repeat visit by the assistant will be charged in full. The Cabinett reserves the right to impose additional charges in the event of missed deliveries by the client and to refuse further cooperation.
3.5. If an order has been lost during delivery, the client must contact support@mycabinett.com within 14 days of the shipping date. After this period, we will be unable to conduct an investigation with our Delivery Partner.
3.6. If an order has been lost or damaged during delivery by The Cabinett's assistant, the case is treated as a priority and the company bears responsibility for it, based on the completed order form and the correctly provided item valuation.
3.7. Items are delivered in branded reusable packaging that protects items from moisture and external contamination. Reusable branded The Cabinett packaging is also available on the website, which you can add to your order or purchase separately.
3.8. In the event of changes to services agreed upon as a refund or compensation to the client, delivery is carried out by Nova Poshta at the expense of The Cabinett.
3.9. If the client, after we return the completed order, does not collect the item from the post office or from our courier, we will store it in our atelier for 1 month free of charge. After this period, if the client does not contact us to resolve the matter, we reserve the right to dispose of the item.
4. Service Execution Timeframes
4.1. The average execution time in the Repair category is 7 business days, in the Upcycling category 10–15 business days, and Redesign from 10 business days. We strive to fulfil orders within the stated timeframe; however, this timeframe is not legally binding but rather The Cabinett Atelier's own standard, which may be adjusted according to circumstances.
4.2. Delays in material supply from third-party partners, power outages and other force majeure circumstances may affect the extension of execution timeframes. The Cabinett Atelier team will notify you in a timely manner should such a situation arise.
5. Cancellation Rights and Refunds
5.1. In the event of a significant delay from the stated service date on the part of The Cabinett, the client has the right to cancel the order and request a refund.
5.2. In the event of cancellation due to a prolonged delay, the full amount of the services will be refunded.
5.3. We will keep you informed of the status of your order in a convenient manner, especially if there are changes to the expected execution timeframe.
6. Additional Services and Order Changes
6.1. If, upon receipt of a repair order and assessment of the chosen service, the tailors find that the ordered option is not relevant for your item, the team will contact you with alternative suggestions. The client has full freedom of choice to agree on new options as recommended by The Cabinett tailors or to choose another alternative (for example, return of the item).
6.2. If, after agreeing on the final cost of work, the client changes their decision regarding the need for services, we will refund the unperformed service. However, we reserve the right to charge an additional delivery fee.
6.3. If the client wishes to make changes to an already quality-completed order, an additional charge will apply depending on the complexity of the service. If the service has been performed poorly, The Cabinett masters will redo the service at the company's expense; however, compensation is based on a mutually agreed statement from both parties (see Section 7, point 7.2).
6.4. Service prices on the website are listed in the "from" format – the final price is calculated by the master upon receipt of the item at The Cabinett studio and may or may not differ from the initial price.
6.5. Any additional payment of the difference is pre-agreed with the client and is made to the company's bank details or via an individually generated link.
7. Care Department (Complaints, Suggestions and Refunds)
7.1. If you are dissatisfied with a product or service, please send your concern to our support service email: support@mycabinett.com. Include as many details as possible so we can understand and resolve your issue.
7.2. In the event of a decision to refund the value of services to the client, where we fairly agree that The Cabinett tailors did not maintain the required quality and the client's item was damaged or spoiled, we will consider the compensation matter based on the valuation of the item at the time of booking on the website. An individual investigation will be conducted for each case upon the client's request in the form of an application available at support@mycabinett.com. The application is reviewed within 7 to 14 days.
7.3. After the investigation is complete, we will contact you with the results and propose possible solutions, such as: refund, repair, re-provision of the service or, in certain cases, replacement of the service.
8. Service Description
8.1. All images and/or descriptions of services on the Website are for illustrative purposes only, and actual services may differ from these images and/or descriptions.
9. Ethical and Environmental Standards
9.1. Ethical Responsibility: The Cabinett strives to act responsibly within the framework of ethical production and service. We ensure that all repair, upcycling and redesign processes are carried out in compliance with all workers' rights, fair working conditions and environmental standards.
9.2. Environmental Approach: We support a sustainable development strategy by using recyclable materials and reducing environmental impact. Our clients can be assured that their items are handled with minimal negative impact on the environment. We continuously seek new ways to reduce the company's ecological footprint and impact.
10. Individual Approach and Consulting
10.1. Personalised Consultations: Understanding that each client has unique needs, we offer personalised consultations to determine the best solutions for caring for your wardrobe. Our specialists provide qualified online consultations via Instagram, Telegram or email – atelier@mycabinett.com – discuss your wishes, and provide recommendations regarding style, materials and possible design and cut changes.
10.2. Extended Upcycling Services: For clients wishing to give their items new life, we offer extended upcycling services, including full redesign, adding new elements, silhouette changes and much more. These services can be discussed and booked through an individual consultation with a designer-stylist.
11. Data Security and Protection
11.1. Confidentiality: We adhere to the highest standards of data protection for our clients. Your personal information provided for booking and order fulfilment is stored in a secure environment and used exclusively for the provision of our services.
11.2. Transparency and Accountability: We ensure transparency in all our processes, from booking to delivery. If you have any questions or concerns regarding the processing of your data, you can always contact our support service at support@mycabinett.com.
11.3. All information provided by the client during the order process is used exclusively to provide the best possible service and is completely confidential.
Contact Information:
THE CABINETT ATELIER Address:
Kyiv, Kyiv Region, Parkovo-Syretska St. 4B, Apt. 10
Email: cabinettplatform@gmail.com